Air India Inaugurates Centre of Digital Innovation in Kochi

Air India has inaugurated its Centre of Digital Innovation (CODi) in Kochi, a state-of-the-art facility aimed at enhancing customer experiences through cutting-edge technology.

CODi (pronounced Code-eye), located at Caspian Techparks in Infopark Phase II, focuses on developing digital touchpoints, artificial intelligence, and data analytics to improve services. CODI is spread across nine floors and includes workstations, meeting rooms, and collaboration spaces. CODI is spread across nine floors and includes workstations, meeting rooms, and collaboration spaces.

The center features innovative spaces like the "Bodhi Tree" collaboration area and floors named after Kerala's historic kingdoms.

The CODi team has already contributed to advancements such as Air India's award-winning mobile app and website, a generative AI chatbot named AI.g, and a next-generation in-flight entertainment system. The initiative is part of Air India's Vihaan.AI transformation program, emphasizing a data-driven and AI-powered future.

N Chandrasekaran, Chairman of Tata Group, Campbell Wilson, CEO & MD, Air India, Dr. Satya Ramaswamy, Chief Digital & Technology Officer, Air India and P. Balaji, Group Head, GRC and Corporate Affairs, Air India at the CODi inauguration

Campbell Wilson, Chief Executive Officer & Managing Director, Air India said, “We are very excited to announce Air India CODi that will help further strengthen India's innovation ecosystem. At Air India, we believe equipping our frontline employees with tech-enabled systems will help us provide greater level of customer service to our guests. To this end, the team at Air India CODi will continue to develop cutting-edge AI solutions that will delight our guests.”

“The Air India Centre of Digital Innovation will be a space for collaboration and innovation for our talented workforce that will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and AI capabilities. In the last two years, the team has made significant contributions to elevate customer delight through digital touchpoints as well as AI and data-driven decision-making capabilities across all our internal departments, as part of Air India’s Vihaan.AI transformation program. I am confident that Air India CODi will help further enhance the experience of our guests,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India.