Vi Business, the enterprise arm of Vodafone Idea, has partnered with Genesys, a global leader in AI-driven experience orchestration, to launch Contact Center as a Service (CCaaS) platform, which aims to provide Indian firms with advanced cloud and telecom solutions.
By combining Vi Business’s robust network infrastructure with AI-powered technology from Genesys, the partnership aims to deliver a cutting-edge, agile solution that accelerates the deployment process, enabling businesses to go live faster.
Late last month, Genesys secured a Unified License Virtual Network Operator (UL VNO) license in India, obtained under Department of Telecommunications (DoT) guidelines, which established Genesys Cloud as the first global Contact Center as a Service (CCaaS) platform with a UL VNO license, enabling both domestic and international customers to comply with Indian telecom regulations while accessing secure cloud services and innovative AI solutions for better customer engagement.
Vi Business and Genesys partnership aims to deliver a unified omnichannel customer experience by leveraging Vi Business's robust network infrastructure and Genesys's expertise in AI-powered experience orchestration.
The combined solution enables businesses to deploy contact center operations quickly, reducing time-to-market and minimizing downtime.
The collaboration will enable the provision of cloud-based CCaaS solutions, helping businesses manage customer interactions with advanced, flexible, and scalable options.
This initiative will allow Indian enterprises to adapt to evolving customer needs and utilize cutting-edge technologies without the substantial capital investments associated with traditional contact center setups.
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