Infosys and Microsoft Expand Partnership to Accelerate Adoption of GenAI and Microsoft Azure, Globally

Infosys and Microsoft have expanded their strategic collaboration to accelerate customer adoption of Microsoft Cloud and Generative Al. This partnership aims to help joint customers realize the value of their technology investments and achiever tansformative outcomes.

Infosys was an early adopter of GitHub Copilot, Microsoft's Al-powered coding tool, which has significantly boosted coding efficiencies. This year in June, Infosys has launched a GitHub Center of Excellence (CoE) to offer enterprise AI innovation to customers worldwide.

With this expanded collaboration, Infosys has been chosen as a strategic supplier to support cloud and AI workloads for Microsoft's enterprise customers.

The Focus Areas of the collaboration spans key sectors like finance, healthcare, supply chain, and telecommunications.

In conjunction with Microsoft’s technology and its own industry-leading AI and Cloud suite of offerings, Infosys Topaz and Infosys Cobalt, as well as its AI-powered marketing suite Infosys Aster, the collaboration will help enhance customer experiences and drive the global adoption of enterprise AI.

The scope of this expanded collaboration will include:

• Financial Services – Infosys' domain expertise with Finacle, alongside Microsoft's advanced capabilities will enable financial institutions to engage, innovate, operate, and transform more efficiently.
• Healthcare – Infosys Helix, a next-gen healthcare payer platform built on Microsoft Azure, uses AI/ML automation to optimize patient outcomes, will provide access to care, and enhance constituent experiences, while streamlining processes and reducing costs.
• Supply Chain – This sector will see optimized processes and increased agility through the combined strengths of TradeEdge and Azure OpenAI service.
• Telecommunications – Microsoft's generative AI and Infosys Live Operations platforms will deliver enhanced connectivity and customer experiences.
• Infosys Energy Management Solution, coupled with Microsoft's commitment to sustainability, will accelerate the NetZero journey for customers.
• Customer service - Infosys Cortex, an AI-driven customer engagement platform, integrates Microsoft GenAI and Copilot to deliver specialized and individualized copilot assistance to every member of a customer service organization.

Many of these solutions will be available on Azure Marketplace, allowing customers to utilize their Microsoft Azure Consumption Commitment (MACC), creating a mutually beneficial market proposition.

This expanded collaboration is expected to drive global adoption of enterprise AI and enhance customer experiences.

To recall, in July, Tech Mahindra also collaborated with Microsoft to modernize workplace experiences using Copilot for Microsoft 365.

Infosys and Microsoft are also focusing on sharing best practices for Responsible AI. Infosys is a key partner in The Microsoft Responsible AI Partner Initiative, contributing to the development of ethical AI guidelines through Infosys’ Responsible AI (RAI) Office. Skilling efforts are also part of the collaboration, ensuring that the workforce is equipped with the necessary expertise to support these initiatives.

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