Infosys and Zooplus, a leading European e-commerce company based in Munich, Germany, have announced a strategic collaboration to drive digital transformation and enhance e-commerce capabilities.
Infosys will establish a state-of-the-art Global Capability Centre (GCC) in Hyderabad, India, to support Zooplus's digital transformation efforts.
Zooplus will leverage Infosys Topaz, an Al-first offering using generative Al technologies, to drive Al innovation, growth, and operational efficiency. The collaboration will also help improve its marketing, e-commerce, and supply chain capabilities. It will support zooplus by enhancing its expertise in product management, technology, quality, design, and engineering; and set up a new order management system.
The collaboration aims to enhance Zooplus's marketing, e-commerce, and supply chain capabilities, significantly improving customer experience and service efficiency.
This partnership is set to revolutionize Zooplus's operations and e-commerce prowess, making it a significant step towards digital transformation.
Founded in 1999 and headquartered in Munich, Germany, Zooplus serves customers across 30 countries in Europe, including the United Kingdom. The company went public in 2008 and is listed on the Frankfurt Stock Exchange.
Geoffroy Lefebvre, Chief Executive Officer, zooplus SE, said, “At zooplus our growth strategy has always been focused on leveraging data-driven insights to meet our customers’ demands. Our collaboration with Infosys to establish our new technology hub is a strategic decision driven by their AI-first strategies combined with expertise in delivering AI-powered solutions, with Infosys Topaz. We are confident that through this collaboration we will unlock greater operational efficiencies, enhance customer experience, and stay ahead in the competitive e-commerce landscape.”
Zooplus offers a wide range of pet products, including food, accessories, and toys, with over 8,000 top products in stock. The company is known for its commitment to quality and customer satisfaction, providing pet owners with a convenient and reliable shopping experience.
Karmesh Vaswani, Executive Vice President & Global Head of Consumer, Retail & Logistics, Infosys, said, "At Infosys, we believe in harnessing the power of technology to drive innovation enabling profitable and sustained future growth. Collaborating with zooplus to establish this new GCC in Hyderabad underscores Infosys' commitment to driving digital transformation at scale for our clients. By leveraging Infosys Topaz, we will empower zooplus to realize their full potential and also position them at the forefront of excellence in digital commerce and marketing.”
Infosys has been involved in several notable e-commerce projects over the years. Infosys helped Prologis achieve flexibility and agility for its online marketplace, resulting in an 83% increase in revenue.
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