The partnership will focus on automating administrative tasks to boost operational efficiency, allowing the workforce to address more complex issues. It will also help healthcare organizations reduce patient wait times, improve accessibility, and streamline patient onboarding. For financial institutions, the collaboration aims to reduce operational costs, enhance security, and improve customer satisfaction through AI-driven solutions.
This initiative underscores both companies' commitment to driving digital transformation and elevating customer experience through AI.
LivePerson’s Conversational Cloud® is an advanced AI-powered platform designed to enhance customer engagement through digital conversations. The platform supports various messaging channels, including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and more, allowing businesses to connect with customers on their preferred platforms.
As part of this partnership, Tech Mahindra's BPS will leverage LivePerson's Conversational Cloud platform to develop tailored solutions to empower healthcare organizations to reduce patient wait times, improve accessibility, streamline patient onboarding, and ensure data security.
Tech Mahindra Business Process Services is at the forefront of future-ready technology and has 55+ delivery centers in 15 countries that provide services in 50+ languages to 270+ global customers.
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