Once the transaction is complete, PredictSpring will enhance Salesforce's capabilities by providing a unified omnichannel platform that spans both digital and physical channels. This move aligns with the growing demand for seamless retail experiences that blend online and in-store shopping.
PredictSpring’s Cloud POS solutions enable store associates to engage shoppers and complete transactions from anywhere in the store via a mobile device. In addition to Cloud POS, the store solutions include Clienteling, Endless Aisle, Store Fulfillment, and Store Operations capabilities that empower store associates and streamline and personalize the shopping experience across physical and digital touchpoints.
PredictSpring is an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud and Service Cloud.
Besides this acquisition, Salesforce completed its acquisition of Spiff on February 1, 2024. Spiff provides intuitive incentive compensation management (ICM) software, combining a low-code UI, spreadsheet familiarity, and a powerful processing engine for commissions automation at scale. Spiff's addition enhances Salesforce's Sales Performance Management solutions, empowering organizations to align compensation plans with strategic outcomes.
This year in May, Salesforce acquired Israeli startup Bonobo AI for $45 million. This acquisition enables Salesforce to glean insights from text, support calls, and other communication methods, benefiting organizations worldwide.
Additionally, Salesforce has been in talks to acquire Informatica, a mega-data deal that could have significant implications.
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