A consumer court in Kerala's Ernakulam recently directed Kerala Matrimony to pay Rs 25,000 in compensation to a man who alleged that the match-making portal failed to find him a bride. The court observed that the man was one of several victims of the platform. Additionally, the matrimonial website must refund the Rs 4,100 fee they charged him, along with Rs 3,000 as litigation costs.
The case arose when the man registered on Kerala Matrimony's website in 2018, paying a subscription fee for three months. Despite his payment, the website allegedly failed to provide the promised services, leading to the court's ruling.
District forum chairman DB Binu and other members Ramachandran V and Srividya TN passed the order on May 15 after concluding that there was deficiency in service on the part of Kerala Matrimony.
According to Bar and Bench, the forum said that the complainant was one of the many 'victims' of the matrimonial website and public opinion from social media was also collected by the complainant to strengthen her case.
The forum said, 'The opposition party made attractive statements to attract the attention of the life partner seekers and did not provide the required services. It has not presented any evidence to prove that it has provided the services promised to the complainant."
In the past too, users have reported encountering fake profiles on matrimony sites. These profiles may be created by scammers or individuals with malicious intent. It's essential for users to verify the authenticity of profiles before engaging in conversations. In some cases, users have found that the information provided in profiles (such as education, occupation, or family background) doesn't match reality. Misrepresentation can lead to disappointment and frustration.
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