- India’s leading airline successfully completes its ERP modernization program ahead of schedule, by migrating from an on-premise legacy mainframe system to SAP Cloud, laying a strong foundation for its digital transformation journey.
- This is expected to bring significant improvements in Air India’s core enterprise functions such as Finance and Human Resources while fast-tracking its ability to roll out advanced capabilities in its Commercial, Operations and Engineering areas.
One of the biggest challenges Air India faced in its comprehensive modernization journey was its outdated ERP system running on a decade-old mainframe and associated software. The migration and cutover of such critical systems is normally performed with backup and restore operations on an equivalent system. The unavailability of such a system anywhere in the world was a seemingly insurmountable hurdle. Team Air India worked in close collaboration with SAP to devise innovative solutions and techniques to overcome the challenge and eventually delivering a successful migration ahead of schedule. This migration paves the way for further modernization of Air India’s ERP system and the combination of other Group airlines into one entity.
“Air India’s vision is to emerge as the world’s most technologically advanced airline. A critical and foundational capability for this is a highly reliable, scalable modern ERP system that will drive significant improvements to our operational efficiency and assist us in creating a delightful customer experience. We identified the migration of our ERP System to a modern cloud infrastructure as one of the most important steps in this transformation journey,” said Air India’s Chief Digital and Technology Officer, Dr. Satya Ramaswamy. “We are glad to have completed this migration successfully, using a high level of creativity in overcoming the challenges that came our way. We are very grateful to the fantastic team from SAP that worked with us hand-in-hand to execute this transition flawlessly, and ahead of schedule.”
“Air India is one of the most iconic brands in the country, and we’re thrilled to deepen our long-standing partnership, as they enter a new chapter in their journey to become a world-class airline serving global customers, with a proud Indian heart,” said Mr. Kulmeet Bawa, President & Managing Director, SAP Indian Subcontinent. “With SAP’s cutting-edge cloud technology, Air India will enhance its customer experience, become an intelligent, sustainable enterprise, and accelerate people transformation as key elements of its growth,” he added.
About Air India:
Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on October 15, 1932, Air India has an extensive domestic network and has spread its wings beyond to become a major international airline with a network across USA, Canada, UK, Europe, Far-East, South-East Asia, Australia and the Gulf. Air India is a member of Star Alliance, the largest global airline consortium. After 69 years as a Government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022. The present management at Air India is driving the five year transformation roadmap under the aegis of Vihaan.AI to establish itself as a world-class global airline with an Indian heart.Vihaan.AI is Air India’s transformational roadmap over five years with clear milestones. It will be focusing on dramatically growing both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance. The airline will also be taking a leadership position in technology, sustainability, and innovation, while aggressively investing in the best industry talent. Vihaan.AI is aimed at putting Air India on a path to sustained growth, profitability and market leadership.
About the Tata Group:
Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India, comprising 30 companies across ten verticals. The group operates in more than 100 countries across six continents, with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’.Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood generation, and art and culture. In 2020-21, the revenue of Tata companies, taken together, was $103 billion (INR 7.7 trillion). These companies collectively employ over 800,000 people. Each Tata company or enterprise operates independently under the guidance and supervision of its own board of directors. There are 29 publicly-listed Tata enterprises with a combined market capitalisation of $314 billion (INR 23.4 trillion) as on December 31, 2021. Companies include Tata Consultancy Services, Tata Motors, Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata Power, Tata Communications, Indian Hotels, Tata Digital and Tata Electronics.
About SAP:
SAP’s strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 87% of the world’s total global commerce touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into sustainable intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.
Advertisements