MUMBAI, India, Dec. 22, 2022 /PRNewswire/ -- Konnect Insights a leading omni-channel customer experience management platform, recently held the first edition of #WeKonnect – Konnect Insights Excellence Awards & Summit 2022. The event was on 15 December 2022 at the Sofitel Hotel in Mumbai. Over 220 people comprising of marketing and CX leaders from over 80+ brands and 20 agencies.
The event was partnered by Concentrix, Qoruz, Parahit Technologies and Yellow.ai.
The event started with a Keynote by Mr. Sameer Narkar, Founder & CEO of Konnect Insights, where he spoke about how unifying customer experience, in spite of multiple channels, can be made seamless quoting some case-studies. There were also sessions by some of the partners including Concentrix. There were 3 panel discussions during the event that delved into the 4 pillars of unified customer experience management, why care is the new marketing and how data analytics is the backbone of great CX.
The complete list of speakers for all the sessions were as follows:
Mr. Nikhil Verma. VP Marketing Technology, TBWA India
Mr. Chirag Bhatia Sr. Vice President – Digital, DDB Mudra
Mr. Prateek Vora Associate Director - Online Reputation Management, Games 24x7
Ms. Priyanka Moza Sr. Growth Marketer, GEP Worldwide
Ms. Kumud Upadhyay Senior Vice President, Motilal Oswal
Mr. Abhishek Agarwal Marketing Head, Mahindra First Choice
Mr. Krishanth Thangarajah, Senior Director - Head of Partnerships, Yellow.ai
Mr. Sameer Narkar, Founder & CEO, Konnect Insights
Mr. Mrugesh Soni, Yellow.ai
Ms. Rimjhim Ray, VP Marketing, MyOperator
Mr. Santosh Kumar Director, Product Sales, Qoruz
Mr. Sekhar Aachath Director, Global Analytics, Concentrix
Mr. Ajith Anantharaman Director – Information Security & Data Protection, Hansa Cequity
Ms. Kalpana Chauhan Sr. Director - Data & Intelligence, Interactive Avenues
Mr. Rajesh Gupta Senior Manager Customer Service Operations, Zepto
The main focus of the event was the felicitation of brands and agencies for their excellence in various categories. The following brands and agencies won the awards:
Best Use of Social Publishing - Automobiles
MG Motor India
Best Use of Social Publishing - Automobiles (Supporting Agency)
Step1 Advertising
Best Use of Social Publishing - Banking
South Indian Bank
Best Use of Social Publishing - Banking (Supporting Agency)
Concept PR
Best Use of Social Publishing - Healthcare
Vijaya Diagnostic Centre Limited
Best Use of Social Publishing - Software
GEP Worldwide
Best Use of Social Analytics - Automobile Accessories
Apollo Tyres Limited
Best Use of Social Analytics - Automobile Accessories (Supporting Agency)
Interactive Avenues
Best Use of Social Analytics - Banking
Fincare Small Finance Bank
Best Use of Social Analytics - Education
Dr. Vishwanath Karad MIT World Peace University (Kothrud, Pune).
Best Use of Social Analytics - Entertainment
Zee Entertainment Enterprises Ltd
Best Use of BI Tools and Dashboards - Aviation
GMR Hyderabad Airport
Best Use of BI Tools and Dashboards - Aviation (Supporting Agency)
WAT Consult
Best Use of BI Tools and Dashboards - Retail Appliances
TTK Prestige
Best Use of BI Tools and Dashboards - Retail Appliances (Supporting Agency)
DDB Mudra Group
Best Use of Social Listening
Income Tax Department
Best Use of Social Listening (Supporting Agency)
DDB Mudra Group
Best Use of Social Listening - Automobile
Honda Cars India
Best Use of Social Listening - Automobile (Supporting Agency)
Interactive Avenues
Best Use of Social Listening - FMCG
Harvest Gold
Best Use of Social Listening - FMCG (Supporting Agency)
WAT Consult
Best Use of Social Listening for Market Research B2B - Construction
UltraTech Cement Limited
Best Use of Social Listening Market Research - Retail Trade
More Retail Private Limited
Best Use of Social Listening Market Research - Retail Trade (Supporting Agency)
Webenza
Best Use of Social Listening Market Research B2B - Furnishing (Supporting Agency)
Mirum India (A WPP Company)
Best Social CRM - F&B
Tim Hortons
Best Social CRM - F&B (Supporting Agency)
HAWK (Gozoop Group)
Best Social CRM - F&B
Dunkin Donuts - Jubilant FoodWorks
Best Social CRM - F&B
Popeyes India - Jubilant FoodWorks
Best Social CRM - F&B (Supporting Agency)
WAT Consult
Best Social CRM - Fintech
Paynearby
Best Social CRM - Gaming
Gameskraft (Rummy Culture)
Best Social CRM - Consumer Services
Nestaway
Best Social CRM - Gaming (Supporting Agency)
Social Beat
Best Social CRM - Insurance Services
Star Health & Allied Insurance Co Ltd
Best Social CRM - Real Estate
Shriram Properties
Best Social CRM - Real Estate (Supporting Agency)
4AM Worldwide Advertising
Best Social CRM - Fintech
Paynearby
Best Social CRM - Consumer Services
Onsitego
Best Social CRM - Retail Electronics
Sangeetha Mobiles
Best Social CRM - Consumer Electronics
Crompton Greaves Consumer Electricals Limited
Best Social CRM - Consumer Electronics (Supporting Agency)
Schbang
Best Customer Experience Management - Automobile
Tata Motors Passenger Vehicles Ltd
Best Customer Experience Management - Automobile (Supporting Agency)
WAT Consult
Best Customer Experience Management - Banking
DCB Bank
Best Customer Experience Management - Consumer Electronics
OPPO India
Best Customer Experience Management - Consumer Electronics (Supporting Agency)
HAWK (Gozoop Group)
Best Customer Experience Management - Consumer Services
OneAssist Consumer Solutions Private Limited
Best Customer Experience Management - F&B
Dominos India - Jubilant FoodWorks
Best Customer Experience Management - F&B (Supporting Agency)
WAT Consult
Best Customer Experience Management - Financial Services
Motilal Oswal Financial Services Limited
Best Customer Experience Management - Fintech
UPSTOX
Best Customer Experience Management - FMCG
Mother Dairy Fruit & Vegetable Private Limited
Best Customer Experience Management - Gaming
Games24x7 Private Limited
Best Customer Experience Management - Gaming (Supporting Agency)
Netimpact Solutions Pvt. Ltd.
Best Customer Experience Management - Hospitality
Mahindra Holidays & Resorts India Limited
Best Customer Experience Management - Hospitality (Supporting Agency)
HAWK (Gozoop Group)
Best Customer Experience Management - Insurance Services
Bajaj Allianz Life Insurance
Best Customer Experience Management - Insurance Services (Supporting Agency)
Webenza
Best Customer Experience Management - Retail Appliances
Bajaj Electricals Ltd
Best Customer Experience Management - Retail Electronics
Croma-Infiniti Retail Limited | A Tata Enterprise
Best Customer Experience Management - Retail Sports
Decathlon Sports India Pvt Ltd
Best Customer Experience Management for Offline Touchpoints - Retail Apparel
Westside
Best Customer Experience Management for Offline Touchpoints - Retail Apparel (Supporting Agency)
Hansa Cequity
"It was really exciting to see all our customers come together on one platform to celebrate excellence and also learn from industry leaders about how they are acing their CX. Congratulations to all the winners," said Mr. Sameer Narkar, Founder & CEO of Konnect Insights.
About Konnect Insights
Konnect Insights is an omni-channel customer experience management platform that helps brands to leverage the 4 Pillars of Unified CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier.
It is as all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools & dashboards + surveys + crisis management. It is comprehensive platform that unifies, marketing, analytics, and customer experience trusted by leading brands from various industries.
The 4 Pillars of Unified Customer Experience Management states that for brands to be truly customer-centric they need to listen to customer feedback on social media, web, emails, offline touchpoints, call centers and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar) and act on that data by using social media publishing and marketing automations (the 4th pillar).
www.konnectinsights.com
https://www.linkedin.com/company/konnectinsights/
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