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| Mr. Sarvagya Mishra Co-founder & Director, SuperBot PinnacleWorks |
Eyeing the admission season, SuperBot launches dedicated AI-driven Admission Helpline for round-the-clock application assistance
Trained for over 1,000 intents, the service comes with language support for 9+ vernaculars such as Marathi, Punjabi, Bengali, and Gujarati and can handle 1 million+ call a day
With the admission season set to kick off in India and abroad soon, SuperBot has launched an AI-driven Admission Helpline to help educational institutes provide round-the-clock support for student queries. Powered by SuperBot’s AI-driven, NLP-powered platform, the solution is designed to handle over 1 million calls per day and provide language support for over 9 vernaculars including Hindi, English, Marathi, Punjabi, Bengali, and Gujarati, amongst others.The newly launched helpline allows educational institutes to scale up their operations while eliminating query drop-off due to bandwidth issues associated with manual processes. This scaling-up comes without needing to make additional infrastructure/operational expenditure, such as setting up and maintaining call centers or expanding sales departments. Moreover, SuperBot’s AI-based agents come pre-trained on over 1,000 intents, thus eliminating the need to commit to time-intensive, process-intensive training while enabling concurrent call handling for unique queries.
While enabling more personalized and scalable query resolution through cutting-edge tech, SuperBot’s Admission Helpline also allows for human-to-human interactions if need be, allowing callers to request real-time call transfer to human agents.
Speaking on the launch, Mr. Sarvagya Mishra, Co-founder & Director of SuperBot (PinnacleWorks) said, “While educational institutes receive queries throughout the year, the admission season sees an exponential increase in query volumes. To deal with this, educational institutes set up dedicated admission cells and call centers for support with counselling, prospect validation, document processing, and marketing. However, given the sheer volume of interested students and complex operations, managing the scale of incoming calls and keeping track of queries and leads can become challenging.”
He added, “This is where SuperBot’s AI-based Admission Helpline steps in as a game changer. It not only enables institutes to handle over a million calls per day, but it also frees bandwidth by streamlining and automating the repetitive, time-intensive operations so that human agents can focus on areas where their expertise and interventions are needed the most. Educational institutes that deploy our Admission Helpline also benefit from insightful, data-backed, and precision-oriented analytics that enhances process efficiency and improve outcomes.”
SuperBot offers a dedicated suite of services to educational organizations via its rule-based NLU-powered engine. Some of its use-cases include real-time lead verification, inbound counselling, drip marketing, event reminders, and analytics. For more information, log on to https://superbot.works.
About PinnacleWorks
PinnacleWorks established in the year 2012, has always focused on bringing a revolution in the tech industry. It has always focused on coming up with something new which can help businesses to digitally transform and evolve themselves. Following its vision of Always Evolving, PinnacleWorks had launched SuperBot in the year 2018, when the concept of an AI-Powered chat agent was new to the Indian Market. It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. But it resolved only one segment of communication. The other one stayed intact which was the outbound and the inbound calls.The organizations to date utilize 80% of the time of their human agents in just verifying and re-attempting the unattended leads. To cater to this scenario and to help organizations utilize the time of their human counsellors more effectively, SuperBot was evolved from a chat agent to a voice-based communication agent, where it is capable of catering 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only.
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