FreshDesk, a SaaS ('Software as a Service') & cloud-based customer support software provider is about to get whooping $31 million (Rs.183.55 crore) in series D funding from Tiger Global Management along with previous investor VC firm Accel Partners and Google Capital. Although, Freshdesk is expected to officially announce this news of investment on Thursday, reported NYTimes Dealbook
FreshDesk is headquartered in Chennai, India and California, US and the company was founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India. FreshDesk will be the first foreign investment for Google Capital.
In December 2011, six months after its launch, Freshdesk secured $1 Million in Series A funding from VC firm Accel Partners. In second round of funding in 2012 Freshdesk raised $5 million from Tiger Global Management and Accel Partners as repeat investor. In November 2013, Accel Partners and Tiger Global again invested $7 million in Freshdesk as a Series C round of funding.
In January 2014, Freshdesk Inc. launched its new product, Freshservice, a cloud-based IT service desk to allow businesses to support customers by offering help desk ticketing, service-desk automation, asset management, Problem management, issue tracking and insightful analytics across phone, email, web, live chat, social media and other channels.
In December 2011, Freshdesk was accused of being a ripoff of Zendesk by a blogger Ben Kepes and Mikkel Svane (CEO of Zendesk) the entire episode of accusations turned into racism as references was made on country of origin of founder of Freshdesk. In response to this Freshdesk created ripoffornot.org chronicling the entire conversation, and presented a comparison between the two products and inviting users as well as Ben Kepes to try the product.
However it ended up as defaming freshdesk as competitor of Zendesk, as blogger Ben Kepes turned out to be a 'paid blogger' hired by Zoomdesk.
As of now, with coming new round investment Freshdesk has decided not to disclose its valuation and revenue it has generated so far and with Google Capital joining as investor for the startup, will help Freshdesk to access expertise from Google on how scale its business and marketing.
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