Reportlinker Adds Global Contact Center Technology Market 2008-2012

Reportlinker Adds Global Contact Center Technology Market 2008-2012

PR Newswire -- July 22, 2010



NEW YORK, July 22 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:



Global Contact Center Technology Market 2008-2012

http://www.reportlinker.com/p0240438/Global-Contact-Center-Technology-Market-2008-2012.html



Contact Center Technology solutions help companies maintain communications with its customers. It includes predictive dialers, interactive voice response, automatic call distributors, computer telephone integration and work force optimization solutions.



With the advent of the Internet, customers are relying on various channels VOIP (voice over Internet protocol), e-mail, Web etc, to interact with organizations. Thus, traditional call centers have evolved into contact center to support multi-channel communications.



Contact Center technology is evolving to integrate telephony with customer relationship management (CRM) and enterprise resource planning (ERP). This new function of Contact Center Technology automates customer application processes and records delays in the process. Further, it alerts agent about the delay before the customer complains.



Contact centers handle numerous customer interactions and have become the primary source of company analytics. Also, customer preferences and market trends can be found out by analyzing data from contact centers. This has led to increased investments in Contact Center technology features such as predictive analytics, speech analytics, Web analytics and customer value analytics that provide analytical solutions; thus aiding the growth of the Contact Center technology.



This report highlights the scope of the Contact Center Technology market, along with trends, drivers, growth inhibitors and a few major vendors in the market.





1. Introduction



2. Market Size and Forecast



3. Geographic Segmentation



3.1. Market Size in Americas



3.2. Market Size in APAC



3.3. Market Size in EMEA



4. Segmentation Based on Technology Components



5. Market Trends in Contact Center Technology Market



6. Market Drivers in Contact Center Technology Market



7. Market Challenges in Contact Center Technology Market



8. Vendors



9. Related Reports in this Series





List of Exhibits





Exhibit 2.1: Global Contact Center Technology Market Size and Forecast 2008-2012 (In $million)



Exhibit 3.1: Global Contact Center Technology Solution Market by Geography - 2008



Exhibit 3.2: Americas Contact Center Technology Market 2008-2012 (in $ millions)



Exhibit 3.3: APAC Contact Center Technology Market Size 2008-2012 (in $ millions)



Exhibit 3.4: EMEA Contact Center Technology Market Size 2008-2012 (In $ millions)



Exhibit 3.5: APAC Contact Center Technology Market Size 2008-2012 (in $ millions)







To order this report:

Call Center Industry:Global Contact Center Technology Market 2008-2012

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Contact Nicolas Bombourg Reportlinker Email: nbo@reportlinker.com US: (805)652-2626 Intl: +1 805-652-2626







SOURCE Reportlinker

Subject Codes: PC/t.100722084323051, PT/lang.en, IN/ITE, IN/VIP, IN/CPR, IN/PUB, SU/SVY, RE/New_York, PC/priority.r, PC/category.f, PC/class.1277, PC/WAVO_....7., PC/APT_....7, PC/trade_7, PC/wavo5_7, PC/Billing_RWB, PC/Billing_TNW, PC/Billing_WNS, PC/1stAcc_954953, PC/bureau_NE, PC/port_01, PC/port_31, PC/port_19, PC/port_91, PC/contact, PC/website, PC/id_NE39094